NeoChrom · EN-US
Services
Service and support for NeoCHROM chromatographs
We help plan maintenance and keep your chromatograph in working condition. We agree the maintenance scope and schedule in advance, taking account of the instrument configuration and your laboratory workflow.
We service equipment bearing the international NeoCHROM trademark. For chromatographs from other manufacturers, we consider modernisation followed by ongoing support.
Scheduled maintenance and laboratory support
Regular maintenance helps identify contamination, leaks and component wear in time. Discuss servicing in advance to coordinate the work with your analysis schedule and plan the consumables needed.
Planning service around laboratory work
- You provide instrument detailsProvide the model, configuration and last maintenance date. Tell us about instrument workload and your preferred service schedule.
- We define the maintenance scopeWe consider operating conditions and equipment condition. We agree the checks, assembly servicing and required consumables.
- We agree the schedule and procedureWe discuss timing, cost and service format in advance. If the instrument needs to be sent in, we separately agree the address, items to include and packaging.
Do not send equipment without prior agreement. The transfer procedure depends on the instrument and work required.
Before contacting service
Can we start with a remote consultation?
Yes. Provide the instrument model, operating conditions and last maintenance date. We will discuss servicing and preparation.
Can a specialist visit the laboratory?
For complex equipment, on-site service is considered individually. The visit format and terms must be agreed before work begins.
Do you service other manufacturers' instruments?
For these chromatographs, we consider modernisation followed by warranty service. Feasibility and work scope are determined after assessing the equipment.
Discuss your instrument with Neochrom Asia
Tell us what your laboratory needs. You can write directly to a specialist with technical questions and submit an inquiry with supporting materials through your account.
Technical questions
Oleksii Serikov
Contract and work arrangements
Once signed in, you can send inquiries, receive replies and view documents in your account.