Privacy policy

This policy explains how the NeoCHROM website operator processes personal data when you browse the site, send an inquiry or use interactive services.

Effective date: 5 September 2026

1. Data controller and contact details

The data controller is the NeoCHROM group company identified in the relevant proposal, agreement or contact page. Privacy questions and data subject requests may be sent to info@neochrom.asia.

2. Data we process

• contact details and organisation information you provide;
• inquiry content, instrument configurations and attached materials;
• technical data: IP address, browser, device, requested pages, timestamps and security logs;
• the cookie consent choice stored in your browser.

3. Purposes and legal bases

We use data to answer inquiries, prepare proposals, take pre-contractual steps, perform agreements, provide support, protect and improve the site, and comply with the law. The legal basis may be consent, a contract or pre-contractual steps, a legal obligation, or a legitimate interest in operating a secure business website. Optional analytics and marketing are enabled only after consent.

4. Cookie

Necessary local storage remembers your privacy settings and provides requested functions. Optional cookies are not required to use the site. You can change your choice at any time through Cookie settings in the footer.

5. Recipients and international transfers

Authorised NeoCHROM staff and hosting, communication, analytics or support contractors may access data only to the extent necessary. Transfers abroad are subject to the safeguards required by law.

6. Retention and security

We retain data only as long as needed for the stated purposes, contractual and legal records, and handling claims. The period depends on the interaction. Reasonable organisational and technical measures are applied, but internet transmission cannot be guaranteed completely secure.

7. Your rights

Within applicable law, you may request access, correction, deletion, restriction or portability of data, object to processing, and withdraw consent. You may also contact the competent data protection authority. We may verify the requester's identity before fulfilling a request.

8. Changes

This policy may be updated when services or legal requirements change. The date of the current version appears above. General information about data protection in the EU is available in the text of GDPR.